WARRANTY POLICY – DIESEL WATCHES

Customer satisfaction is our number one priority. To ensure that we meet these expectations, here is our 9-point service promise

1. LIMITED WARRANTY

Your traditional watch carries a two-year limited warranty and wearables/ smart watches carries a one year limited warranty. During this period, if a watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge. Note that the watch movement, hands and dial are the only components covered under this warranty.

2. FREE REPLACEMENT

We take great care in watch manufacture, and a watch goes through several quality checks before it reaches you. However, the odd one does creep through. If there is a manufacturing defect discovered within 30 days of your purchase we will replace the watch, with no questions asked. This does not apply to the battery (where a free battery change service will be provided as per (4) below).

3. SIX MONTH GOODWILL GUARANTEE

Rose gold watches are particularly delicate, and the Indian climate can be harsher than in some other countries. So, as a measure of goodwill, if you find any discoloration on the strap, bracelet or case of your rose gold watch within 6 months from the date of your purchase, we will replace these parts free of charge.

4. TWELVE MONTH GOODWILL BATTERY GUARANTEE

If your watch needs a battery replacement within 12 months of your purchase, we will replace it free of charge!

5. FOUR WEEK SERVICE PROMISE

Many of our watch components are imported, and this can take time. However, we have a crack team working on this, and we promise to repair your watch within 4 weeks of it reaching us at our India service Centres.

6. IF WE CAN’T FIX IT, WE WILL REPLACE

If your watch is within warranty and we cannot fix it for any reason, we’ll give you a full credit to buy a new watch of the same value. After the warranty period, if we cannot fix your watch, we’ll give you credit value to buy a new watch based on our depreciation policy

7. SIX MONTH WARRANTY FOR SERVICE

We are confident of our world-class watch service facility, and we provide you a warranty of six months from the date of repair.

8. FREE BUFFING AND CLEANING

We thoroughly clean all watches that come to us for repair, using state-of-the-art machines. We even buff and polish stainless steel watches, to make them look fresh and almost new. This service if provided free of charge to you!

9. FREE DOOR STEP DELIVERY

For your convenience, we offer a free-of-charge service for door step delivery to most corners of India.

WARRANTY POLICY – JEWELLERY

Your jewellery item is warranted for a period of one [1] year from the original date of purchase. Under the terms and conditions, your warranty covers manufacturing defects. A proof of purchase is required to validate your warranty which can be in the form of a copy of the online order confirmation or a purchase receipt.

This warranty is void if the item has been damaged by accident, negligence, unauthorised service, or other factors not due to defects in materials or workmanship, or a valid proof of purchase is not included.

If covered by the warranty your item will be repaired free of charge in the first instance and in the event that we cannot repair, will be replaced free of charge if it proves to be defective in material or workmanship under normal use. In case of replacement, we cannot guarantee that you will receive the same item of jewellery. If a direct replacement is not available an item of equal value will be provided based on the purchase price paid.

HOW TO REACH US?

Customer care number: 022- 48930102
Mail: [email protected]
We will respond to every message within 1 working day. Monday to Saturday, excluding national holidays.